Enjoy online shopping
on Amazon

Shopfans is the link between international shoppers and US Amazon. The key component of our service is our warehouse located in a tax-free US state. This is where we process your orders and prepare parcels for shipping to Australia and the rest of the world. The mailing address you use for online purchases in the US is the address of our warehouse.

Save up to 10% of the purchase price with our warehouses located in the states with no sales tax.

Australian residents only have access to a small fraction of the items available on Amazon. There are 400 million unique products available to US buyers, and only 4-5% percent of those are available for delivery to Australia. For example, in the Women's Clothing and Shoes category there are over 14 million items and only 314,000 can be shipped to Australia. The same is true across across all other categories:

Shopfans represents a unique opportunity for Australian shoppers to buy things directly on Amazon, accessing items that are otherwise unavailable.

On top of that we offer 75 days of free warehouse storage to cover the entire sales season and let you get the most of your shopping experience. Once you’ve made all your purchases for the sale, we consolidate your orders into one parcel to save you even more shipping costs!

Every day over 2,000 parcels arrive at our warehouse. Usually they get delivered by three to four UPS, FedEx and USPS trucks. Each of the trucks takes up to 40 minutes to unload, after which the parcels are loaded into our system. Our experienced registration specialists are able to register up to 50 parcels per hour!

Each package has an address label with a unique tracking number which allows us to easily identify it. This is the number you use to track your package. If you have already registered your package into our system, it will take us just 30 seconds to process the order. If the order hasn’t been registered, our staff will manually enter the parcel’s info into the system. Every label contains the following information:

All processed orders get delivered to our main warehouse facility of over 60,000 sq. ft. To ensure the safety of your packages, we place expensive and valuable goods in a special room with an enhanced security system. We also have a separate areas for large and bulky items such as furniture, car parts, musical instruments etc.

Our warehouse in Pennsylvania looks like from the inside:

Shopfans operates in collaboration with several large airlines. For our deliveries we book only direct flights from the US to Australia on both freight and passenger planes. On passenger aircrafts we move smaller packages that can fit in special cargo containers underneath the main compartment. To ship bulky items we use large cargo aircraft. These aircraft can easily move a piano or a sofa.

Cargo section Passenger and cargo aircraft.

Bulky but lightweight items are shipped by delivery companies using their ‘volumetric weight’ (also referred to as ‘dimensional weight’) that reflects a packages density - the amount of space a package occupies. Airlines do not make profit by carrying, for example, a large size container full of pillows that weighs 5 kg if the payment is made per kilo of weight. The airline would rather put 30 kg of heavy items such as books in the same sized container. Therefore, for shipping of bulky parcels, they apply a dimensional weight co-pay to best estimate the cost of shipping.

All items shipped by air are subject to security checks before they can be loaded onto an aircraft. Such checks are performed by Transportation Security Administration representatives. The main goal of the TSA is to make sure no prohibited or restricted goods are smuggled from the US. Items like nail polish, aerosols, and lithium batteries separate from devices are among those people try to smuggle the most. Our experienced packers always remove such items from parcels so that there are no issues.

Prohibited and restricted items: flammable liquids, food, perfumes, tobacco products and weapon.

Upon arrival at the airport, parcels are subject to customs clearance where customs officers check whether customs duty needs to be paid. If the value of goods in one parcel is AU $1,000 or less, the goods may be imported free of duty, taxes and import processing charges. If the value of your order is over AU$1,000 though, don’t worry you will still get your goods, but please note that you will have to lodge an Import Declaration and pay the duty and taxes for your shipped orders.

To make sure Australian Customs does not stop your parcel please follow our recommendations:

• Do not make false statements when filling in customs declaration

• Do not ship a large amount of similar items in one parcel

• Do not ship prohibited or restricted goods

• Only ship goods in your own name

And remember that no matter where you are Shopfans is always here to help! Our Customer Support Specialists are ready to answer all of your questions 24 hours a day, 7 days a week. We are able to assist you with any queries concerning delivery, payments, parcel tracking, and online stores. All you need to do to contact us is enter your query in the Online Chat box on our website!