Parcel’s/Shipment’s Statuses in Details

During its’ time at our warehouse, you will see the following shipment’s statuses in your account:

«New Box»

This status means that you have added orders to your new shipment and saved them in your account. You can still add/remove purchases, change the shipment method and address, and add packing options.


This status means that you have created a new shipment and the warehouse has received your instructions. At this stage you are still able to make adjustments.


The warehouse has begun consolidating your orders. Your purchases will be collected, packed, and then registered as one large shipment. At this stage you CAN’T make any changes or cancel your shipment. You can, however, purchase insurance.

Note: Shopfans packers use scanners to make sure all items in your parcel are packed correctly.

Shopfans packers use this scanner to make sure that all items are packed correctly

«On Hold»

This status indicates that there may be a problem with your shipment. We will send you a message if you have prohibited goods, some of the items arrived broken/spilled, or you need to change the service due to size/weight limits.


Your shipment has been packed and registered. At this stage you should double check that all information about shipment address and weight is correct. You will also be able to see if some of your orders did not fit onto one box due to weight/size limits. We are waiting for you to click «Ship».

«Payment Required»

If you pressed «Pack and Ship» without having enough funds on your account, you will see this status. Just transfer required amount to your account and press «Ship».


Your box is packed, registered, and paid for. This status means that your shipment is ready to be sent out in the next batch and we are preparing all necessary documents.


Your box has been transferred to the post office or to the courier company and is on its’ way to you! Congratulations! You will receive a tracking number within 24 hours.

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