File a claim for lost USPS shipment

In the rare and unfortunate event that you do not receive your shipment in the allotted time frame, and the tracking information has not been updated for some time, we (as the sender) are able to file a claim on your behalf.

To request this service, please email us at with the subject «File a USPS claim»

Cost — $8 per phone call

*You can file a claim BEFORE the shipment is imported into the destination country. Please provide us with the following information:

Tracking number

Recipient’s full name

Recipient’s full address (including zip code)

Recipient’s telephone number

List of goods and quantity of goods (you may generalize)

The value of all goods

The delivery price (please do NOT include the warehouse services!!)

Shipment weight

Date of dispatch

For more information or to file a claim yourself, please refer to the USPS site:



*The phone call and/or claim does not guarantee that your shipment will be found, but usually USPS just needs a little push to get your package to you.

* Shopfans can not give you any specific answer on the delivery terms since USPS does not provide us with such deadlines.

* Shopfans doesn’t obtain compensation from USPS for parcels being lost and/or misdelivered and for any delays occurred. We recommend insuring each shipment in the unlikely event something does happen to your goods.

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