How to return a purchase
*Returns are available only for purchases that have not been consolidated yet.
You can ask Shopfans to return a purchase on your behalf by emailing us at firstname.lastname@example.org with the subject «Return/Partial Return» and the purchase number (or a tracking number).
- Please check the store policy on returns before requesting return. If the store offers a prepaid shipping label, this will cost you extra $8. A prepaid shipping label can be found in the original order, in your store account, or must be requested from the seller. Please attach the label as a .jpg, .doc, or .pdf in your emai.
- If we need to create a shipping label, we will charge you $10 + UPS Ground shipping (starting from $15 and depending on weight and destination)
- Please send us the store’s return address.
** If you are receiving a shipping label from Amazon, please choose «UPS Drop-off», NOT «UPS pickup»
For partial returns (this also applies if you need to combine 2 or more purchases into 1) there is an additional fee based on the weight of the purchase:
1 – 10 lbs — $3
11 – 20 lbs — $5
21 – 30 lbs — $10
31 + lbs — $15
So, if you need to return 2 items from a purchase that weighs 10 pounds, the return price will be $10+$3+UPS Ground shipping (about $15).
IMPORTANT! If the return is not paid for within 7 days, we will be forced to VOID the shipment and donate the items to charity.