Order is not showing in the account. What shall I do?

Worried about why your order is not showing in the account? It may take up to 24 hours for your order to be processed after it had been physically delivered to the warehouse.

Once we receive your order, we will send you an email advising on what store the order arrived from, weight, and provide you with the tracking number. The status of your incoming order will change to “Arrived”.

For USPS packages please allow 2 more days, cause USPS employees change the status to «Delivered» when a package is being delivered to the local post office that serves our zip code, but not to Shopfans warehouse.

Please make sure that the order was delivered to the right address:

For Pennsylvania, it should say FOLCROFT, PA (sometimes it will be delivered to SHARON HILL, PA which is one town over and will be brought to our warehouse with a small delay).
For Delaware, it should say WILMINGTON, DE.

*Please remember that both our warehouses are is closed on weekends, so if an attempt was made to deliver your order on Saturday or Sunday, the post office will try again on Monday morning.

Our business hours: Monday to Friday from 7:30 am till 3:30-5:30 pm, depending on the season.

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