I ordered a prohibited item. How to remove an item from the shipment?

How to remove an item from the shipment

If you ordered something that you were not supposed to, don’t panic. You can remove an item from the shipment before we ship your parcel to you.  The service is mostly required for clients who did not familiarize themselves with the list of prohibited items or other shipping regulations for the chosen shipping method before placing the order.

If you wish to remove an item from the shipment, please email us at help@shopfans.com including «Remove an item from the shipment» in the subject line. Also, don’t forget to mention the shipment number and what items (description and quantity) you would like to take out. Please also attach photos of the items to avoid confusion.

The cost of the service depends on the weight of the packed shipment (consolidation) from which the items need to be removed:

0 – 10 lbs — $10
11 – 20 lbs — $20
21 – 30 lbs — $30
31 – 40 lbs — $40
41 – 50 lbs — $50
51 – 60 lbs — $60
61 – 70 lbs — $70

* This service may also be used to decrease the weight and/or size of your shipment.

** Please be advised that in some cases it may be required to deconsolidate your shipment, divide it, and then re-pack it at the warehouse (for oversized boxes).

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