Prices and payments

Is it safe to shop and pay online?

How safe is it to pay online and what can you do to minimise the risk of online fraud?

Today’s online payment methods are deemed safe enough for Internet shopping.

What are the most common myths of online payments?

Myth #1. Once I enter my bank details into the system, they will automatically become available to online scammers who will hack my bank account and steal my money.

This is wrong. Payment methods used by US online stores are protected from scammers and safe.

However, be sure to use online stores with good reputations and online retailers recommended by Shopfans. Also, look out for the little green padlock in your browser which indicates that your connection to a website is secure.

Myth #2. The seller will charge me but won’t ship the item

American online stores value good reputation and will never knowingly cheat their customers. If you want to make sure that the seller is 100% legitimate, browse the seller’s website find Contacts or Find Us page and make sure that the seller has online Customer Service, contact details, Facebook or Instagram page and that it is located in the United States.

Myth #3. The store will mess up my order and send me the wrong item

Unfortunately, due to human factor these things happen. That’s why Shopfans recommend that you let us take photos of your items when they arrive at the warehouse. In case of mistake you would be able to send the complaint to the seller and the issue would be quickly resolved. In most cases merchants will send you the correct item or issue refund ASAP.

What can I do to make online shopping process safe?

— Get an account that you will only use for online shopping. This will allow you to easily monitor your payments.

— Don’t keep all your money on the account you use to shop online. Put money across to this account only when you plan to buy something.

— Alternatively, set daily transaction account limit which normally can be easily done on your bank’s website or over the phone.

— Set SMS-notifications for your bank account. This way you will automatically be notified of any transaction.

— Always look out for the little green padlock in your browser indication that the website is secure.

— Never disclose your pin-code to anyone and don’t keep all your online credential in the same place.

— Use prepaid credit cards available in most of supermarkets and post offices, such as Prepaid cards guarantee safety of your bank account.

— Get a PayPal account which will make your transactions 100% secure. PayPal has a very strict Buyer Protection policy and allows you to get the money back if your item doesn’t arrive as planned.

Remember:

If you use a non-US credit card to pay for your purchase, a seller may ask you to verify bank details. This is a standard procedure in in most cases only required once.All you need to do is email seller a document with a proof of your name and address.

Don’t panic in case you get double-charged within several days after you placed you order. As a matter of fact, in most cases it means that your bank simply held payable amount and within 30 days or less your money will become available. Oftentimes it takes only one phone call to the bank to release the money.

What payment options are available?

Shopfans offers several payment options:

We accept Visa and Mastercard credit/debit cards and PayPal.

There is a different processing fee for each method:

PayPal — 3.6%
Visa/Mastercard — 3.5%

How much does it cost to use Shopfans services?

The prices are as follows:

Create an account — $0
Monthly fee — $0
Consolidation — $0
Storage — $0 for 75 days (purchases) and $0 for 14 days (consolidated shipments)
Trasferring orders between suites — $0.
Incoming packages processing ($3 for packages under 1.3kg = 3lbs, $5 for packages over 1.3kg = 3lbs)
Shipping cost — To find it out, please refer to Shopfans shipping calculator

Some additional services you may want to use:

Keep postal box (for extremely fragile items): $0
Remove catalogues (invoices) — $0
Remove shoe boxes — $2 per incoming purchase
Plastic bag for additional protection — $3
Vacuum packaging — $0.50 for 1lbs (1 lbs=450 grams).
Insurance $3 for every $100 declared

Note: All prices are in US Dollars

Other fees:
PayPal – 3.6%
Visa/Mastercard – 3.5%

What if my payment hasn’t gone through?

Unfortunately, sometimes payments don’t go through, and this might be caused by issues on either your or our end. If you can see that your credit card/PayPal account has been charged but the payment hasn’t appeared in your Shopfans account, please contact our support team at help@shopfans.com and we will resolve the issue. Don’t worry, your money is safe.

Do you offer free storage at your warehouse?

Enjoy free warehouse storage of all your orders. At our warehouse, we offer free storage for all your purchases that haven’t been consolidated yet and incoming orders from US online stores for 75 days, and consolidated shipments for 14 days. All this is free of charge.

We will send you a reminder when the above terms expire. If you need extra storage time, you can contact us, and we will provide you with few more days of warehouse storage for free.

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