Delivering orders to you

Does Shopfans ship wordwide?

Our extensive partner chain allows us to send packages to anywhere in the world. Please refer to our international shipping calculator to find out more about how we ship worldwide, i.e. Shopfans worldwide shipping options, conditions, and tariffs.

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What shipping options are you offering?

Our customers from Australia can take advantage of Shopfans Australia Mail with average delivery time of 10 days and no dimensional weight surcharges.

You can estimate shipping costs by entering weight and dimensions of the package you would like to ship into Shopfans online shipping calculator. We suggest that you try to estimate shipping costs before placing your orders at Amazon. If you are unsure about the weight and the shipping dimensions of the desired item(s), you can search it on Google or check if the item is listed on Amazon (usually Amazon listings have all necessary shipping information in the description section).

How to estimate shipping costs?

You can estimate shipping costs by entering weight and dimensions of the package you would like to ship into Shopfans online shipping calculator and selecting your preferred shipping method (see the difference between delivery options here — scroll down to the bottom of the page). We suggest that you try to estimate shipping costs before placing your orders at US online stores.

Can I ship bulky, large or heavy items?

It is possible to  ship bulky and large and/or heavy items if the shipment method you had selected allows this.

To certain bulky items that occupy a lot of aircraft space volumetric weight rule might  be applied by the shipping courier to work out the cost of the shipping. For example, DHL would apply large package surcharge if the dimensional weight of your parcel is bigger than the actual weight.

Most of delivery companies use their own formulas to calculate volumetric/dimensional weight. We recommend that you contact us to inquire about  shipping calculation methods of the carrier you would like to use to ship bulky, large or heavy items.

If you are unsure whether you are able to ship your item using the shipping method you selected, we recommend to contact the seller and confirm shipping dimensions of the item before placing your order.

Oftentimes you can find this information on the website of the online store you buy from. For example, Amazon always provides information on shipping weight and dimensions of all items.

Tip. Even if you are not buying on Amazon,  we recommend to use their website to confirm weight and dimensions of a product you’re planning to purchase on another website.  Find the product on Amazon and simply click on Product Details under the Product Description to find  information about dimensions and weight of the item .  

 

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What items are prohibited for shipping?

Items prohibited for shipping

• Any flammable liquids or powders
• Antiques
• Aerosols
• Air Bags
• Alcoholic Beverages
• Ammunition
• Cigarettes or other tobacco products
• Dry Ice
• Explosives, including fireworks
• Gasoline
• Glues, paints
• Lithium batteries outside devices
• Matches
• Money, currency notes, coins, securities of any kind
• Nail Polish
• Perfumes (containing alcohol)
• Perishable items
• Poison
• Prescription drugs
• Precious stones in any form and condition, natural diamonds, with the exception of jewelry
• Radioactive materials
• Seditious literature
• Seeds and parts of plants
• Thermometers containing mercury
• Used bedding
• Weapons and parts
• Other goods that are prohibited for shipping according to UPU regulations

Please also read Important Export Policy and Export Restrictions 

When do I have to pay for shipping?

We will accept your orders from Amazon and process, consolidate and store them even if your account balance is zero or negative. Therefore, you don’t have to make any payments for your account until the moment when your items are consolidated and ready to be shipped.

A parcel is ready for shipping. What’s next?

After we weigh and pack your items, we will send you an email to advise that the parcel is ready for shipping. After you receive the email, you should confirm a method of delivery, address, fill out customs declaration and chose insurance amount (if any).

After confirming all of the above, click Send button and pay for warehouse services and shipping. After your account has been paid, we will include your parcel to the list of packages ready for shipping. Your parcel will be shipped within the following 24 hours (excluding weekends), which will be confirmed by an automatic message.

 

Where is my tracking number?

We will email you your  tracking number in approx. 24 hours after your Shipment received  «Shipped» status. You can track the shipment directly from your account or on postal services and/or courier companies websites.

Note: For Shopfans Australia Mail tracking numbers are uploaded to accounts within 2 business days from the shipping date (weekends excluded).

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